Privacy Policy

Effective date: 19 September 2025 [TO CONFIRM: new effective date once Mark and the solicitor approve this version]

RIP Ireland is committed to protecting your privacy. This Privacy Policy outlines how RIP Funerals Limited t/a RIP Ireland (trading under the registered trademark RIP Ireland) collects, uses, stores, and shares personal information. We follow the highest standards of data protection in full compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Data Protection Acts 1988–2018. Where applicable, we align with industry standards such as ISO 27001 for information security.

1. Who We Are

RIP Ireland (Remember in Peace Ireland) is operated by RIP Funerals Limited t/a RIP Ireland, a company registered in Ireland (Company No. 760982) with our registered office at Riverstown Business Park, Tramore, Co. Waterford, X91 TW21. We are the data controller for the purposes of this Privacy Policy. [TO CONFIRM: company number and registered office are as stated on the current WordPress page; check them against the CRO record]

2. What We Collect

We may collect and process the following personal data:

• Identification Data: Name, email address, contact details, and IP address
• User-Generated Content: Condolences, messages, candle tributes, or uploaded images
• Donation Data: Amount, method of payment (e.g. credit/debit card), and related metadata
• Technical Data: Browser type, device ID, operating system, and usage activity through cookies
• Memorial Wall Information: Submitted by funeral directors or families for publication.

[TO CONFIRM: whether to list the data the new platform also processes: gift orders (sender's name and personal message, the recipient's delivery address), funeral home partner accounts and e-signature records (name, time, terms version), and saved payment methods for funeral home subscriptions]

3. How We Use Your Data

We use your personal data to:

• Provide and personalise our services
• Publish and manage memorial walls
• Facilitate and process donations securely
• Allow candle lighting and condolence messages
• Respond to inquiries and support requests
• Improve the functionality and user experience of our website
• Comply with legal obligations and cooperate with authorities when required

4. Legal Basis for Processing

Our processing of your data is always grounded in one or more lawful bases:

• Consent: For marketing or optional features (e.g. newsletters)
• Contract: When you use paid services, register, or post content
• Legal Obligation: For compliance with financial or regulatory laws
• Legitimate Interests: To improve services, ensure security, and operate our platform effectively

5. Data Sharing

We only share your data when necessary and with strict controls in place:

• With service providers: Who assist in payment processing, hosting, analytics, etc.
• With funeral directors and gift suppliers: Where they are the data controller or supplier for published memorials
• With legal authorities: As required by law, all third parties are bound by strict confidentiality and data processing agreements.

[TO CONFIRM: the current service providers after the move off WordPress (for example hosting, database, payments through Stripe, and email through Resend)]

[TO CONFIRM by solicitor: the data protection roles of RIP Funerals Limited and of funeral homes. The draft Funeral Home Partner Terms treat RIP Funerals Limited as the controller for the platform, while this policy says funeral directors may be the data controller for published memorials]

• Gift orders: the family's delivery address and contact phone, given on the memorial wall form, are shared only with the supplier fulfilling that gift, so they can deliver it. They are never shown publicly or to the person sending the gift.

6. International Transfers

We store data within the EEA. If data must be transferred outside the EEA, we ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place.

[TO CONFIRM: the data regions of the new hosting, database, payment and email providers, and whether any of them transfer data outside the EEA]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse site traffic, and personalise content. You can manage cookie preferences at any time through our cookie banner or browser settings. See our Cookie Policy.

[TO CONFIRM: the new site has no cookie banner yet. Confirm which cookies it sets and whether analytics or personalisation cookies are used at all]

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise any of these rights, please email: hello@ripireland.ie to submit a data subject request form.

9. Data Security

We implement strong technical and organisational measures including:

• Encrypted communications and secure payment gateways
• Role-based access controls
• Regular security audits and vulnerability assessments
• Staff training and confidentiality protocols
• Incident response plans and breach notification procedures

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or to comply with legal obligations. Retention periods include:

• Account information: Up to 7 years after last activity
• Condolences, photos and candle messages: Indefinitely unless removal is requested
• Donation records: 7 years (financial compliance)

11. Children's Privacy

Users under the age of 18 must have permission from a parent or guardian to use certain features (e.g. memorial wall messages).

[TO CONFIRM: the age threshold. This policy says 18; the Terms & Conditions say 16]

12. Financial Supports

All donations are processed securely. RIP Ireland adds a processing fee (currently 7.5%) from each donation to cover bank fees and operational costs. Financial supports are transferred on behalf of families to our supply partners and processed in accordance with platform terms. Anonymous donations are supported; names may be shared with family members. Refunds are subject to review and may require verification.

[TO CONFIRM: whether the 7.5% support fee is added on top for the person supporting, or deducted from the amount]

[TO CONFIRM: on the new platform, support payments go to the funeral home through Stripe Connect, and where a wall supports a charity the funeral home receives the money on the charity's behalf. The sentence about transfers "to our supply partners" needs to match this]

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date and, where appropriate, communicated via email or on-site notifications.

14. Contact Us

For questions or concerns about this Privacy Policy or your data, contact:

RIP Funerals Limited t/a RIP Ireland
Riverstown Business Park
Tramore, Co. Waterford, X91 TW21
Email: hello@ripireland.ie

This policy was drafted with care and compliance by our GDPR advisors to ensure your trust and our transparency.