Effective Date: 16^th April 2025

RIP Ireland is committed to protecting your privacy. This Privacy Policy outlines how RIP Funerals Ltd (trading under the registered trademark RIP Ireland) collects, uses, stores, and shares personal information. We follow the highest standards of data protection in full compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Acts 1988–2018. Where applicable, we align with industry standards such as ISO 27001 for information security.

 

1. Who We Are

RIP Ireland is operated by RIP Funerals Ltd, a company registered in Ireland (Company No. 760982) with our registered office at Riverstown Business Park, Tramore, Co. Waterford, X91 TW21. We are the data controller for the purposes of this Privacy Policy.

 

2. What We Collect

We may collect and process the following personal data:

• Identification Data: Name, email address, contact details, and IP address
• User-Generated Content: Condolences, messages, candle tributes, or uploaded images
• Donation Data: Amount, method of payment (e.g. credit/debit card), and related metadata
• Technical Data: Browser type, device ID, operating system, and usage activity through cookies
• Funeral Notice Information: Submitted by funeral directors or families for publication

 

3. How We Use Your Data

We use your personal data to:

• Provide and personalise our services
• Publish and manage death and funeral notices
• Facilitate and process donations securely
• Allow candle lighting and condolence messages
• Respond to inquiries and support requests
• Improve the functionality and user experience of our website
• Comply with legal obligations and cooperate with authorities when required

 

4. Legal Basis for Processing

Our processing of your data is always grounded in one or more lawful bases:

• Consent: For marketing or optional features (e.g. newsletters)
• Contract: When you use paid services, register, or post content
• Legal Obligation: For compliance with financial or regulatory laws
• Legitimate Interests: To improve services, ensure security, and operate our platform effectively

 

5. Data Sharing

We only share your data when necessary and with strict controls in place:

• With service providers: Who assist in payment processing, hosting, analytics, etc.
• With funeral directors: Where they are the data controller for published notices
• With legal authorities: As required by law All third parties are bound by strict confidentiality and data processing agreements.

 

6. International Transfers

We store data within the EEA. If data must be transferred outside the EEA, we ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse site traffic, and personalise content. You can manage cookie preferences at any time through our cookie banner or browser settings.

 

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise any of these rights, please email: hello@ripireland.ie or visit [insert link] to submit a data subject request form.

 

9. Data Security

We implement strong technical and organisational measures including:

• Encrypted communications and secure payment gateways
• Role-based access controls
• Regular security audits and vulnerability assessments
• Staff training and confidentiality protocols
• Incident response plans and breach notification procedures

 

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or to comply with legal obligations. Retention periods include:

• Account information: Up to 7 years after last activity
• Condolences and candle messages: Indefinitely unless removal is requested
• Donation records: 7 years (financial compliance)

 

11. Children’s Privacy

Users under the age of 18 must have permission from a parent or guardian to use certain features (e.g. condolence messages).

 

12. Donations

All donations are processed securely. RIP Ireland retains a processing fee (currently 4%) from each donation to cover operational costs. Donations are held on behalf of families and processed in accordance with platform terms. Anonymous donations and donation limits are supported. Refunds are subject to review and may require verification.

 

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date and, where appropriate, communicated via email or on-site notifications.

 

14. Contact Us

For questions or concerns about this Privacy Policy or your data, contact:

RIP Ireland
Riverstown Business Park
Tramore, Co. Waterford, X91 TW21
Email: hello@ripireland.ie

 

This policy was drafted with care and compliance by our GDPR advisors to ensure your trust and our transparency.